Shipping policy

Shipping & Delivery

Last Updated: September 22, 2026

Thank you for shopping with LioraNestHome.

We want your shopping experience to be clear and convenient from the moment you place your order until your package arrives. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered, as well as what to do if you experience a delivery issue.

This policy applies to purchases made directly through www.lioranesthome.com.

1. Order Processing

After your payment has been successfully received, your order will normally require up to 72 hours for processing.

Order processing may include:

  • Payment and order verification;

  • Product preparation;

  • Quality checks;

  • Packaging; and

  • Dispatch arrangements with the applicable warehouse or shipping carrier.

Please note that processing time is separate from shipping time.

Processing may occasionally take longer during public holidays, major promotional events, seasonal sales, periods of unusually high order volume, or other circumstances outside our reasonable control.

Once your order has been dispatched and tracking information becomes available, you should receive a shipping confirmation by email.

2. Estimated Shipping Times

Our estimated standard shipping times are generally as follows:

Destination Estimated Shipping Time
United States & Canada Approximately 2–4 weeks
Australia & New Zealand Approximately 2–4 weeks
United Kingdom & Europe Approximately 2–4 weeks
Other Countries / Regions Approximately 2–5 weeks

These estimates refer to the approximate time after your order has been dispatched and do not include order processing time.

All shipping times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on factors including the destination, product availability, shipping carrier, customs procedures, local postal services, weather conditions, public holidays, peak shopping periods, transportation disruptions, or other circumstances outside our reasonable control.

We recommend placing time-sensitive or seasonal orders as early as possible.

3. International Shipping

LioraNestHome offers shipping to many countries and regions.

The availability of shipping to your location will normally be shown during checkout. Certain products or destinations may occasionally be unavailable because of carrier limitations, local regulations, logistical restrictions, or other operational reasons.

We reserve the right to decline or cancel shipment to a destination that cannot reasonably be serviced by our available shipping partners. If we are unable to fulfill an order for this reason, we will contact you and provide an appropriate refund for the affected order or item.

4. Shipping Costs

Applicable shipping charges, if any, will normally be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

  • Destination country or region;

  • Products ordered;

  • Package size and weight;

  • Available shipping method;

  • Promotional offers; and

  • Other logistics-related factors.

Any shipping charge displayed and accepted at checkout will form part of your order total.

From time to time, we may offer free shipping or reduced shipping charges as part of a promotion. Any specific terms or minimum purchase requirements applicable to such promotions will be shown with the relevant offer.

5. Customs Duties, Import Taxes and Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, handling fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient, subject to applicable law.

LioraNestHome does not control customs authorities and cannot predict whether additional charges will be imposed or how much they may be.

Customers are responsible for ensuring that products they order can legally be imported into their destination country or region.

Customs clearance may also cause delivery delays that are outside our reasonable control.

6. Where We Ship From

LioraNestHome works with different warehouses, fulfillment facilities, suppliers, and logistics partners depending on product type, availability, inventory location, and delivery destination.

As a result, your order may be dispatched from a location different from our registered business address.

The business address listed at the end of this policy is our business contact address and should not be assumed to be:

  • The location from which your order will be shipped; or

  • A return address.

Please contact our customer support team before returning any product.

7. Split Shipments

If your order contains multiple products, the items may be stored or fulfilled from different locations.

For this reason, a single order may occasionally be divided into two or more packages.

Packages belonging to the same order may:

  • Have different tracking numbers;

  • Be shipped by different carriers; and

  • Arrive on different dates.

Receiving only part of your order does not necessarily mean that an item is missing.

If you receive a partial order, please check your shipping confirmation and tracking information to determine whether another package is still in transit.

If all expected packages have been delivered and an item is still missing, please contact us at support@lioranesthome.com and include your order number and the name of the missing item.

8. Order Tracking

Once your order has been shipped and tracking information becomes available, we will normally send you a shipping confirmation containing your tracking number.

You may use the tracking information provided in your shipping confirmation or a compatible parcel-tracking service such as 17TRACK.

Please note that a newly issued tracking number may not begin showing information immediately.

Depending on the carrier and shipping route, it may take several days—and in some cases approximately one week—for the first tracking information or carrier scan to appear.

Tracking updates are provided by the relevant shipping carrier and may not always be displayed in real time.

If your tracking number has not shown a meaningful update for an extended period, please contact us at support@lioranesthome.com with your order number and tracking information.

9. Priority or Insured Shipping

Where a Priority, Insured, Secured, or similar shipping option is offered during checkout, the specific option available to you may provide additional handling priority, shipment protection, or other shipping-related benefits.

Selecting a priority shipping service does not necessarily guarantee a specific delivery date or eliminate delays caused by carriers, customs authorities, weather, transportation disruptions, or other circumstances outside our reasonable control.

Where a parcel is confirmed to have been lost or damaged in transit, we will review the circumstances and provide an appropriate solution, which may include a replacement, refund, or another remedy in accordance with our applicable policies and consumer protection law.

We may require reasonable supporting information before resolving a lost or damaged shipment claim.

10. Shipping Address and Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State, province, or region;

  • Postal or ZIP code;

  • Country;

  • Telephone number; and

  • Email address

before completing checkout.

If you discover an error after placing your order, please contact us at support@lioranesthome.com within 24 hours of placing your order.

We will do our best to accommodate your request, but address changes cannot be guaranteed once an order has entered processing or has been dispatched.

After a parcel has been shipped, we are generally unable to change its delivery address.

If a package cannot be delivered because the address supplied by the customer was incomplete, incorrect, or otherwise undeliverable, the carrier may return the package, hold it, or dispose of it according to its procedures.

If the package is returned to us or an applicable fulfillment facility, additional shipping charges may apply if you request reshipment, where permitted by applicable law.

11. Delivery Delays

Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Customs inspections or clearance delays;

  • Carrier congestion;

  • Public holidays;

  • Peak shopping periods;

  • Severe weather;

  • Natural disasters;

  • Transportation disruptions;

  • Local postal delays;

  • Incorrect or incomplete delivery information;

  • Remote delivery locations;

  • Government restrictions;

  • Labor disruptions;

  • Product availability issues; or

  • Other events beyond our reasonable control.

A delay does not automatically mean that a shipment has been lost.

If your parcel appears to be significantly delayed, please contact support@lioranesthome.com and provide your order number so that we can review the available shipping and tracking information.

Nothing in this section limits any mandatory rights available to you under applicable consumer protection law.

12. Package Marked “Delivered” but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

  1. Check your mailbox, entrance, porch, reception area, parcel locker, garage, or other safe delivery locations;

  2. Ask household members, neighbors, building management, reception staff, or anyone else who may have accepted the package;

  3. Review the carrier's tracking page for delivery notes, photographs, or other delivery information; and

  4. Contact the local carrier or postal service where appropriate.

Sometimes a carrier may record a package as delivered shortly before the package physically arrives, so it may also be helpful to allow a reasonable amount of time for the final delivery scan to be completed.

If you still cannot locate your package, please email support@lioranesthome.com and provide:

  • Your order number;

  • Your tracking number; and

  • A brief explanation of the situation.

We will review the available information and assist you with the appropriate next steps.

13. Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us at support@lioranesthome.com.

We may need to communicate with the applicable shipping carrier or logistics provider to investigate the shipment.

Depending on the circumstances, we may ask you to provide additional information or confirm your shipping address.

If a shipment is confirmed as lost, we will provide an appropriate remedy, which may include replacement, refund, or another solution, subject to the circumstances, our applicable policies, and applicable law.

14. Damaged Packages or Products

If your product arrives damaged or appears to have been damaged during transportation, please contact us as soon as possible and preferably within 14 days of delivery.

Please email support@lioranesthome.com and provide:

  • Your order number;

  • The name of the affected product;

  • A brief description of the damage;

  • Clear photographs or videos showing the damage;

  • Photographs of the outer packaging where relevant; and

  • A photograph of the shipping label where relevant.

Please keep the damaged item and its original packaging until we have reviewed your claim.

Do not discard, repair, modify, or return the item unless instructed to do so.

After reviewing the information provided, we may offer an appropriate remedy, which may include a replacement, refund, or another solution in accordance with our Return & Refund Policy and applicable law.

Our request that delivery-related damage be reported promptly helps us investigate the issue with the carrier and does not limit any mandatory statutory rights you may have.

15. Incorrect or Missing Items

If you receive an incorrect product, or if all packages associated with your order have arrived and an item is still missing, please contact us at:

support@lioranesthome.com

Please provide your order number and details of the affected item.

For an incorrect product, we may also request photographs of the product received, its packaging, and any product labels.

Please do not return an incorrect product before receiving instructions from our customer support team.

16. Failed Delivery and Returned Packages

A shipment may be returned because of circumstances including:

  • An incomplete or incorrect shipping address;

  • An unavailable recipient;

  • Failure to collect a package from a designated collection point;

  • Repeated unsuccessful delivery attempts;

  • Refusal of delivery; or

  • Other circumstances determined by the carrier.

If a shipment is returned, please contact us so we can review the circumstances.

Depending on the reason for the failed delivery and applicable law, we may offer reshipment, a refund, or another appropriate solution.

Where a delivery failure results from inaccurate information provided by the customer or failure to collect the shipment, reasonable additional shipping costs may apply to a requested reshipment, where permitted by law.

17. P.O. Boxes and Restricted Delivery Locations

The availability of delivery to P.O. boxes, military addresses, remote areas, islands, or other special locations depends on the shipping carrier, product, and destination.

If our available shipping service cannot deliver to the address entered during checkout, we may contact you to request an alternative delivery address.

Certain oversized, fragile, illuminated, electrical, or otherwise restricted products may also have additional shipping limitations.

18. Changing or Cancelling an Order

If you need to request a change to your order or shipping information, please contact:

support@lioranesthome.com

Address and order change requests should preferably be submitted within 24 hours after the order is placed.

We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once an order has entered processing.

If your order has already been shipped, we are generally unable to change the product selection or shipping address.

If you would like to cancel an order, please contact us as soon as possible.

Whether cancellation remains possible will depend on the processing status of your order. If an order has already been processed or shipped, you may need to receive the order and follow our applicable Return & Refund Policy.

19. Refused Deliveries

We recommend contacting us before refusing delivery of a package.

Refusing a delivery does not automatically qualify an order for a full refund.

Packages refused without prior authorization may be returned to a warehouse or logistics facility and may incur additional carrier or return transportation costs.

Any refund relating to a refused shipment will be reviewed in accordance with the circumstances, our Return & Refund Policy, and applicable law.

20. Shipping Charges and Refunds

Unless otherwise required by applicable law or expressly stated by us:

  • Original shipping charges are generally non-refundable for standard change-of-mind returns;

  • Optional express, priority, expedited, or upgraded shipping charges are generally non-refundable; and

  • Customs duties, import taxes, brokerage fees, or similar amounts paid directly to third parties are generally not refundable by LioraNestHome.

Refund eligibility for returned, damaged, incorrect, missing, or undelivered products is governed by our applicable Return & Refund Policy and any mandatory consumer protection rights.

21. Seasonal and Holiday Orders

Some LioraNestHome products are seasonal, including holiday and Christmas décor.

During major shopping periods, carrier networks, customs authorities, warehouses, and local delivery services may experience higher-than-normal volumes.

If you are purchasing an item for a particular holiday, celebration, event, or required date, we strongly recommend ordering well in advance.

Estimated delivery times are not guaranteed arrival dates, and we cannot guarantee delivery before a particular holiday or event unless we have expressly provided such a guarantee in writing.

22. Customer Support

If you have questions regarding your order, shipment, tracking information, or delivery status, please contact our customer support team.

When contacting us regarding an existing order, please include your order number and, where applicable, your tracking number so that we can assist you more efficiently.

Email: support@lioranesthome.com
Tel: 13592884883

23. Business Information

LioraNestHome is operated by:

Company Name: Shenzhen Shaoduo Trading Co., Ltd.
Registration No: 91440300MAKDQK343A
Email: support@lioranesthome.com
Tel: 13592884883
Business Address: Room 604, No. 15 Chiling Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, China

Important: The business address above is our business contact and registration address. It is not necessarily our return warehouse or return address.

Please do not send returns to this address unless our customer support team has specifically instructed you to do so.

For all returns, please first contact support@lioranesthome.com and wait for the applicable return instructions.

24. Changes to This Shipping & Delivery Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping methods, logistics partners, business practices, legal requirements, or other operational matters.

The latest version will be published on this page with the applicable “Last Updated” date.

Any mandatory rights available to customers under applicable consumer protection law remain unaffected.

For shipping or delivery assistance, please contact:

LioraNestHome
Operated by Shenzhen Shaoduo Trading Co., Ltd.
Email: support@lioranesthome.com
Tel: 13592884883