Frequently Asked Questions

Welcome to the LioraNestHome Help Center.

We want your shopping experience to be simple, clear, and enjoyable. Below you’ll find answers to common questions about ordering, payment, shipping, tracking, returns, refunds, and customer support.

If you need additional assistance, please contact us at support@lioranesthome.com.

ABOUT LIORANESTHOME

1. What is LioraNestHome?

LioraNestHome is an online home and seasonal décor store offering thoughtfully selected pieces designed to bring warmth, personality, and festive charm into your home.

Our collections may include home décor, holiday decorations, ornaments, decorative accessories, gifts, and seasonal items. Product availability may change throughout the year as new collections are introduced.

2. Who operates LioraNestHome?

LioraNestHome is operated by:

Company Name: Shenzhen Shaoduo Trading Co., Ltd.
Registration No: 91440300MAKDQK343A
Email: support@lioranesthome.com
Tel: 13592884883
Address: Room 604, No. 15 Chiling Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, China

Please note that the company address above is our business contact address and should not automatically be used as a return address. Customers should contact our support team before returning any product so that the correct return instructions can be provided.

ORDERING

3. Do I need an account to place an order?

No. You can place an order as a guest without creating an account.

Creating an account, where available, may make it easier to view your order history, manage your information, and enjoy a faster checkout experience on future purchases.

4. How do I place an order?

Simply choose the product you would like to purchase, select any available options such as size, style, color, or quantity, and add the item to your cart.

When you are ready, proceed to checkout and enter your shipping and payment information. Please review your order carefully before completing your purchase.

After your order has been successfully placed, you should receive an order confirmation by email.

5. I did not receive an order confirmation. What should I do?

Please first check your spam, junk, or promotions folder.

You should also make sure that the email address entered during checkout was correct.

If you still cannot locate your confirmation email, contact us at support@lioranesthome.com and provide your full name and any available order details so we can assist you.

6. Can I change my order after placing it?

If you need to request a change to your order, please email support@lioranesthome.com within 24 hours of placing your order.

We will do our best to accommodate your request. However, changes cannot be guaranteed once an order has entered processing or has already been shipped.

Once an order has been dispatched, we are generally unable to change the product selection or shipping address.

7. Can I change my shipping address?

Please contact us as soon as possible if you notice an error in your shipping address.

Address change requests should be submitted within 24 hours after the order is placed.

If your order has already been processed or shipped, we may no longer be able to change the delivery address.

Customers are responsible for providing a complete and accurate delivery address at checkout.

8. Can I cancel my order?

If you would like to request an order cancellation, please contact us at support@lioranesthome.com as soon as possible.

We will review the status of your order and let you know whether cancellation is still possible.

If an order has already been processed or shipped, cancellation may no longer be available. In that case, you may need to follow our applicable Return & Refund Policy after receiving the order.

PAYMENT & PRICING

9. What payment methods do you accept?

We currently accept major credit and debit cards, including supported Visa, Mastercard, American Express, and Discover cards, as well as PayPal where available at checkout.

Available payment methods may vary depending on your location and the checkout options displayed when you place your order.

10. Is my payment information secure?

We take payment security seriously.

Payments are processed through secure payment providers and encrypted checkout technology. Your card payment details are handled by the relevant payment processor rather than being manually stored by LioraNestHome.

For your security, we will never ask you to send your full credit card information by email.

11. What currency are orders charged in?

Our store primarily displays and processes transactions in U.S. Dollars (USD).

If your card or payment account uses another currency, your bank or payment provider may convert the transaction using its applicable exchange rate. Any currency conversion fees are determined by your payment provider.

12. Why was my payment declined?

Payments may be declined for several reasons, including incorrect card information, insufficient funds, security verification requirements, or restrictions imposed by your bank or payment provider.

Please double-check your payment information or try another available payment method.

If the problem continues, we recommend contacting your bank or payment provider directly.

SHIPPING & DELIVERY

13. How long does it take to process my order?

Orders generally require up to 72 hours for order verification, preparation, quality checks, packaging, and dispatch arrangements after payment has been successfully received.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

14. How long does shipping take?

Estimated standard delivery times are generally:

United States & Canada: approximately 2–4 weeks
Australia & New Zealand: approximately 2–4 weeks
United Kingdom & Europe: approximately 2–4 weeks
Other countries/regions: approximately 2–5 weeks

These are estimated shipping times rather than guaranteed delivery dates.

Actual delivery times can vary depending on destination, carrier operations, customs procedures, product availability, weather conditions, holidays, and other circumstances outside our reasonable control.

15. Do you ship internationally?

We offer shipping to many countries and regions.

Shipping availability for your location will normally be shown during checkout. Certain products or destinations may occasionally be unavailable due to logistics or carrier restrictions.

16. Where will my order be shipped from?

LioraNestHome works with different fulfillment and warehouse locations depending on the product and inventory availability.

As a result, products in the same order may occasionally be dispatched separately.

The shipping origin of a parcel does not change your ability to contact LioraNestHome customer support regarding your order.

17. Will all items in my order arrive together?

Not necessarily.

If your order contains multiple products, they may be stored or fulfilled from different warehouse locations. For this reason, your order may be divided into more than one package and the packages may arrive on different dates.

If you receive only part of your order, please check your shipping confirmation and tracking information before contacting us, as another parcel may still be in transit.

18. How can I track my order?

Once your order has been shipped and tracking information becomes available, you should receive a shipping confirmation containing your tracking number.

Tracking information can also be checked through a compatible parcel-tracking service such as 17TRACK.

Please note that newly issued tracking numbers may take several days—and in some cases up to approximately one week—to begin displaying updated tracking information.

19. Why has my tracking information not updated?

Tracking updates are controlled by the shipping carrier and may not always appear in real time.

There may be a delay between dispatch and the first carrier scan, particularly during busy shipping periods or international transit.

If your tracking number has recently been issued, please allow several days for the information to update.

If there has been no meaningful tracking update for an extended period, please contact support@lioranesthome.com with your order number.

20. Why is my order taking longer than expected?

International deliveries may occasionally experience delays due to customs processing, carrier congestion, holidays, severe weather, destination-country procedures, or unusually high order volumes.

The delivery estimates shown on our website are therefore estimates rather than guaranteed arrival dates.

If your parcel appears significantly delayed, contact us and we will help review the available tracking information.

DELIVERY PROBLEMS

21. My order says “delivered,” but I cannot find it. What should I do?

Please first:

• Check around your delivery location, mailbox, entrance, reception area, or other safe delivery locations.

• Ask household members, neighbors, building management, or reception staff whether they accepted the parcel.

• Review the tracking information for any delivery notes.

• Contact the local carrier when appropriate.

If you still cannot locate the parcel, email support@lioranesthome.com with your order number and tracking information so we can review the situation.

22. What should I do if an item is missing from my order?

Some orders are shipped in multiple packages, so please first check whether you have received more than one tracking number.

If all packages have arrived and an item is still missing, contact us at support@lioranesthome.com with:

• Your order number

• The name of the missing item

• A brief description of the issue

Using “MISSING ITEM” in the email subject line may help us identify your request quickly.

23. What should I do if my item arrives damaged?

We are sorry if your order arrives damaged.

Please contact us at support@lioranesthome.com within 14 days of receiving your order.

Please include:

• Your order number

• The name of the affected product

• Clear photographs showing the damage

• Photographs of the packaging when relevant

• A brief explanation of the problem

You may use “DAMAGED” as the subject line of your email.

Once we receive the required information, we will review your case and provide the appropriate next steps.

24. What if I received the wrong item?

If you receive a product that is different from what you ordered, please contact support@lioranesthome.com as soon as possible.

Include your order number and clear photos of the item you received, including any product label or packaging where relevant.

Our customer support team will review the issue and provide further instructions.

RETURNS & REFUNDS

25. What is your return policy?

Eligible products may be returned within 30 days of receipt in accordance with our Return & Refund Policy.

Before sending any item back, please contact support@lioranesthome.com and provide your order number and the item you would like to return.

Our team will provide the applicable return instructions.

Please do not send products to our company business address or any address shown on the website unless our customer support team has specifically instructed you to do so.

26. Are original shipping charges refundable?

Unless otherwise required by applicable law or specifically stated in our policy, original shipping charges are generally not refundable.

The amount refunded for an eligible return will be determined in accordance with our Return & Refund Policy.

27. How do I start a return?

To request a return, email support@lioranesthome.com and include:

• Your order number

• The product you wish to return

• The reason for the return

• Photos if the product is damaged, defective, or incorrect

Please wait for our return instructions before shipping the product.

Sending a parcel to an unauthorized address may result in delays or prevent us from properly identifying your return.

28. Do promotional or sale items follow the same return policy?

Return conditions may vary for certain promotional campaigns, special offers, or limited-time events.

If a promotion includes specific return or refund conditions, those conditions may apply to products purchased as part of that promotion.

We recommend reviewing the applicable promotion terms before placing your order.

29. When will I receive my refund?

Refunds are processed after an eligible return or refund request has been reviewed and approved.

Once a refund has been issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Please note that financial institutions may require additional processing time after a refund has been submitted.

30. Can I exchange an item?

If you would like a different item, color, style, or variation, please contact support@lioranesthome.com.

Availability and exchange options depend on the product and the circumstances of your request. Our support team will advise you of the available solution.

PRODUCTS

31. Will the product look exactly like the photos?

We make reasonable efforts to present product images and descriptions accurately.

However, actual colors may appear slightly different depending on screen settings, lighting, photography, production batches, materials, and other normal variations.

For handmade, textured, printed, or decorative products, minor variations may also occur and can be part of the individual character of the item.

32. Where can I find product dimensions, materials, and other details?

Please check the individual product page before purchasing.

Available information such as dimensions, materials, styles, quantities, package contents, and product features will be shown in the product description where applicable.

Because our products vary, information provided for one product should not be assumed to apply to another product.

33. How should I care for my LioraNestHome products?

Care requirements depend on the material and type of product.

Please follow any product-specific instructions provided on the product page, packaging, or product label.

For decorative electrical or illuminated products, always follow the applicable safety and usage instructions supplied with the product.

34. What happens if a product sells out?

Some of our seasonal and holiday products are offered in limited quantities.

If a product becomes unavailable, it may be temporarily removed, marked as sold out, or restocked at a later date.

Restocking is not guaranteed, especially for seasonal collections.

CUSTOMER SUPPORT

35. How can I contact LioraNestHome?

For questions about products, orders, shipping, returns, or after-sales support, please contact:

Email: support@lioranesthome.com
Tel: 13592884883

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

36. How long does customer support take to reply?

We aim to respond to most customer inquiries within approximately one business day.

Response times may be longer during weekends, public holidays, major promotions, and peak shopping periods.

If you do not see our reply, please check your spam or junk email folder before sending another message.

37. What information should I include when contacting customer support?

For the fastest assistance, please include:

• Your full name

• Your order number, if applicable

• The email address used to place the order

• The product involved

• A clear description of your question or problem

• Photos or videos where relevant

Providing complete information helps our team review your request more efficiently.

BUSINESS INFORMATION

LioraNestHome is operated by:

Company Name: Shenzhen Shaoduo Trading Co., Ltd.
Registration No: 91440300MAKDQK343A
Email: support@lioranesthome.com
Tel: 13592884883
Business Address: Room 604, No. 15 Chiling Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, China

Important: The address above is our business contact address and is not necessarily the address used for product returns. Please contact support@lioranesthome.com before returning any item. Returns sent without authorization or to an incorrect address may experience delays.

Still Need Help?

We’re happy to help.

If you cannot find the answer you need above, contact our customer support team at:

support@lioranesthome.com

When contacting us about an order, please include your order number and as much relevant information as possible so we can assist you efficiently.

Thank you for shopping with LioraNestHome — thoughtful pieces for warm homes and beautiful moments.