Privacy Policy

PRIVACY POLICY

Effective Date: September 22, 2026
Last Updated: September 22, 2026

LioraNestHome is operated by Shenzhen Shaoduo Trading Co., Ltd. (“LioraNestHome,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit LioraNestHome, use our website at www.lioranesthome.com (the “Site”), create an account, place or attempt to place an order, subscribe to our communications, contact customer support, or otherwise interact with our products and services (collectively, the “Services”).

This Privacy Policy also explains the rights and choices that may be available to you under applicable privacy and data protection laws.

Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer the Services.

Please read this Privacy Policy carefully. The privacy rights available to you may vary depending on where you live and the laws applicable to you.

1. WHO WE ARE

For purposes of applicable data protection laws, the entity responsible for the processing of personal information described in this Privacy Policy is:

Company Name: Shenzhen Shaoduo Trading Co., Ltd.
Trading Name: LioraNestHome
Registration No.: 91440300MAKDQK343A
Email: support@lioranesthome.com
Tel: 13592884883
Address: Room 604, No. 15 Chiling Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, China

Where applicable, Shenzhen Shaoduo Trading Co., Ltd. acts as the data controller or business responsible for determining how and why your personal information is processed.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with the Services.

2.1 Contact and Identification Information

We may collect information such as:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping or delivery address;

  • Country or region;

  • Other information you choose to provide to us.

2.2 Order and Transaction Information

When you place or attempt to place an order, we may collect:

  • Products purchased or considered;

  • Shopping cart information;

  • Order number;

  • Purchase history;

  • Order value;

  • Transaction date;

  • Shipping method;

  • Delivery status;

  • Returns, refunds, exchanges, or cancellations;

  • Discount or promotional code information;

  • Other information necessary to process your transaction.

2.3 Payment Information

When you make a purchase, payment information may be collected and processed by Shopify and/or the payment provider made available at checkout.

This information may include:

  • Payment method;

  • Billing details;

  • Payment confirmation;

  • Transaction identifiers;

  • Payment card or financial account information where necessary to process your transaction.

Full payment card details are generally processed directly by our payment service providers rather than stored by us in ordinary course.

Your use of a particular payment provider may also be subject to that provider’s separate privacy policy.

2.4 Customer Account Information

If you create or use a customer account, we may process information such as:

  • Name;

  • Email address;

  • Account identifiers;

  • Login information;

  • Saved addresses;

  • Order history;

  • Account preferences;

  • Other information associated with your account.

Authentication credentials may be handled by Shopify or another authentication provider supporting our store.

2.5 Communications and Customer Support Information

If you contact us, we may collect:

  • Your contact information;

  • Order information;

  • The content of your message;

  • Customer service correspondence;

  • Photos, documents, or other information you voluntarily provide in connection with an inquiry, return, refund, damaged product, delivery issue, or other customer service request.

2.6 Device, Technical, and Usage Information

When you access or use the Site, certain information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Device or browser identifiers;

  • Network information;

  • Referring pages or websites;

  • Pages and products viewed;

  • Links or buttons clicked;

  • Shopping activity;

  • Cart activity;

  • Date and time of access;

  • General or approximate location derived from your IP address;

  • Information about how you interact with our Site.

We and our service providers may collect this information through cookies, pixels, tags, log files, software development tools, and similar technologies.

2.7 Marketing and Preference Information

We may collect information about:

  • Whether you have subscribed to marketing communications;

  • Email preferences;

  • Cookie choices;

  • Advertising preferences;

  • Products or categories in which you have shown interest;

  • Your interaction with marketing emails or promotional content.

2.8 Reviews and User-Generated Content

Where our Services allow you to submit a review, rating, photograph, comment, feedback, or other content, we may collect the information you choose to provide.

Information you intentionally publish through a public review or similar feature may be visible to other users.

2.9 Fraud Prevention and Security Information

We may process information relating to suspected fraud, account security, unusual transactions, chargebacks, misuse of the Services, or other security events for the purpose of protecting our customers and business.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly from you, including when you place an order, create an account, subscribe to our email list, complete a form, contact us, request a return or refund, or otherwise provide information to us.

Automatically, when you visit or interact with our Site, including through cookies and similar technologies.

From Shopify and other service providers, such as e-commerce providers, payment processors, logistics providers, fraud-prevention providers, analytics providers, customer support providers, or other companies helping us operate our business.

From marketing and business partners, where permitted by applicable law.

From third parties at your direction, such as when you choose to use a third-party login, payment method, social media service, or other integrated feature.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

4.1 Providing and Fulfilling the Services

We use personal information to:

  • Process and confirm orders;

  • Process payments;

  • Arrange shipping and delivery;

  • Provide order tracking;

  • Process returns, exchanges, cancellations, and refunds;

  • Maintain customer accounts;

  • Save preferences where available;

  • Provide products and services requested by you;

  • Communicate information concerning your transactions.

4.2 Customer Service

We may use personal information to:

  • Respond to questions;

  • Provide customer support;

  • Resolve delivery or product issues;

  • Handle returns, refunds, disputes, or complaints;

  • Maintain records of our communications with you.

4.3 Security and Fraud Prevention

We may process information to:

  • Verify transactions;

  • Detect fraudulent or suspicious activity;

  • Prevent unauthorized access;

  • Protect customer accounts;

  • Protect the security and integrity of our Site;

  • Prevent misuse of our Services;

  • Investigate violations of our policies.

4.4 Site Operations, Analytics, and Improvement

We may use information to:

  • Operate and maintain our Site;

  • Understand how visitors use the Site;

  • Analyze shopping behavior and Site performance;

  • Troubleshoot errors;

  • Improve navigation and functionality;

  • Improve our products, customer service, marketing, and user experience.

4.5 Marketing and Advertising

Subject to applicable law and your choices, we may use personal information to:

  • Send promotional emails;

  • Inform you of new products, offers, seasonal promotions, or other LioraNestHome news;

  • Measure the effectiveness of marketing campaigns;

  • Personalize marketing content;

  • Display advertising that may be relevant to your interests;

  • Understand customer interests and shopping activity.

Where consent is required by applicable law, we will rely on consent before sending certain marketing communications or using certain advertising technologies.

You can unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in those emails.

Even if you unsubscribe from marketing communications, we may continue to send you non-promotional communications relating to your orders, account, customer service requests, legal notices, or other transactions.

4.6 Legal and Compliance Purposes

We may use personal information when reasonably necessary to:

  • Comply with applicable laws and regulations;

  • Meet tax, accounting, customs, or recordkeeping obligations;

  • Respond to legally valid requests from courts, regulators, law enforcement, or other government authorities;

  • Establish, exercise, or defend legal claims;

  • Enforce our Terms of Service and other policies;

  • Protect our rights, property, customers, employees, and others.

5. LEGAL BASES FOR PROCESSING

If you are located in the European Economic Area (“EEA”), United Kingdom (“UK”), or another jurisdiction that requires a legal basis for processing, we generally rely on one or more of the following legal bases:

Performance of a contract:
Processing necessary to accept, process, deliver, return, refund, or otherwise administer your order or customer account.

Legitimate interests:
Processing reasonably necessary for our legitimate business interests, such as operating and improving our Site, providing customer support, preventing fraud, protecting our Services, understanding business performance, and maintaining appropriate business records, provided those interests are not overridden by your rights and freedoms.

Consent:
Processing based on your consent, such as certain marketing communications, cookies, or advertising technologies where consent is required.

Legal obligation:
Processing necessary for us to comply with applicable legal, tax, regulatory, accounting, or law-enforcement requirements.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our Site uses cookies and similar technologies.

Cookies are small files that are stored on your browser or device and may allow websites to recognize your device, remember your preferences, provide functionality, analyze Site usage, and support advertising.

We may use the following categories of cookies and similar technologies:

Strictly Necessary Cookies

These technologies are required for basic Site functionality, including shopping carts, checkout, authentication, security, fraud prevention, and network management.

Because these technologies are necessary to provide the Services requested by you, they may not always be capable of being disabled through our cookie preference tools.

Functional Cookies

These technologies help remember your preferences and improve Site features and personalization.

Analytics and Performance Cookies

These technologies help us understand how customers interact with our Site, identify errors, analyze performance, and improve the Services.

Advertising and Marketing Cookies

Where used, these technologies may help measure advertising effectiveness, personalize advertising, understand customer interests, and deliver advertisements based on Site activity.

Where required by applicable law, we use consent or preference mechanisms before activating non-essential technologies.

You may review or modify available cookie choices through the Cookie Preferences option on our Site.

You may also configure your browser to block, restrict, or delete cookies. Blocking certain cookies may affect the functionality of the Site.

7. GLOBAL PRIVACY CONTROL AND OPT-OUT PREFERENCE SIGNALS

Certain browsers and browser extensions allow users to send privacy preference signals, such as the Global Privacy Control (“GPC”).

Where applicable law requires us to recognize such signals, and where the signal can be reasonably associated with your browser or device, we will process recognized opt-out preference signals as required by applicable law.

Because privacy signals are generally associated with a particular browser or device, your preference may need to be set separately on each browser or device you use.

8. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business, provide the Services, comply with the law, or for other purposes described in this Privacy Policy.

Recipients may include the following categories.

Shopify

Our store is hosted and powered by Shopify. Shopify processes information needed to provide the e-commerce platform, checkout, customer account, fraud prevention, security, and other functionality supporting our Services.

In certain circumstances, Shopify may also process personal information for its own purposes in accordance with Shopify’s own privacy notices.

Payment Providers

We may disclose information to payment processors, financial institutions, payment networks, fraud-prevention services, and other providers involved in processing or securing your payment.

Fulfillment, Shipping, and Logistics Providers

We may provide information such as your name, address, telephone number, email address, order details, and delivery information to suppliers, warehouses, carriers, fulfillment companies, customs agents, or logistics providers where necessary to fulfill and deliver an order.

Technology and Hosting Providers

We may use third parties for hosting, cloud infrastructure, cybersecurity, Site administration, technical support, data storage, and related services.

Analytics, Advertising, and Marketing Providers

Where we use analytics, advertising, or marketing services, these providers may process information concerning your device, Site interactions, advertising identifiers, purchases, or marketing engagement.

Depending on applicable law, certain disclosures made for personalized or cross-context behavioral advertising may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even if we do not receive money in exchange for the information.

Where applicable, you may exercise an opt-out right as described in this Privacy Policy or through the privacy controls made available on the Site.

Customer Service Providers

We may use third-party tools or service providers to manage customer inquiries, email communications, returns, reviews, or other customer support activities.

Professional Advisers

We may disclose information to lawyers, accountants, auditors, insurers, financial advisers, consultants, and similar professional advisers where reasonably necessary.

Government and Legal Authorities

We may disclose information where we reasonably believe disclosure is required by applicable law, regulation, court order, subpoena, government request, or other valid legal process.

Business Transactions

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

9. OUR RELATIONSHIP WITH SHOPIFY

LioraNestHome uses Shopify to provide and operate our online store.

As part of providing Shopify services, personal information that you submit to our store, or that is generated through your interaction with the store, may be transmitted to and processed by Shopify.

Depending on the particular Shopify feature involved, Shopify may process personal information on our behalf or may process certain information for its own purposes.

Shopify may also provide features designed to improve shopping experiences, security, fraud detection, analytics, personalization, advertising, or other merchant and consumer services.

For more information about how Shopify processes customer information and the choices available to you, you may review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

10. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

LioraNestHome is operated by Shenzhen Shaoduo Trading Co., Ltd., located in China.

As a result, personal information may be transferred to, accessed from, stored in, or otherwise processed in China and in other countries where Shopify, payment providers, hosting providers, logistics partners, suppliers, or other service providers operate.

The privacy and data protection laws in those countries may differ from those in your country of residence.

Where applicable law requires additional safeguards for international transfers, we will use legally recognized mechanisms as appropriate. These may include adequacy decisions, standard contractual clauses, contractual safeguards, or other lawful transfer mechanisms recognized by relevant data protection authorities.

For transfers subject to EEA or UK data protection requirements, appropriate safeguards may include European Commission Standard Contractual Clauses or applicable UK transfer mechanisms, where required.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.

The length of time we retain information may depend on factors including:

  • How long you maintain an account or relationship with us;

  • Whether information is required to complete an order;

  • The length of applicable return, refund, warranty, or dispute periods;

  • Legal, tax, customs, accounting, and recordkeeping obligations;

  • Fraud prevention and security requirements;

  • Applicable limitation periods for legal claims;

  • Pending complaints, investigations, disputes, or litigation;

  • Your privacy request or withdrawal of consent.

For example, certain transaction records may need to be retained after an order has been completed in order to comply with legal, accounting, tax, fraud-prevention, chargeback, or dispute-resolution obligations.

Where information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to technical and legal limitations.

12. DATA SECURITY

We use reasonable administrative, organizational, and technical measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

However, no method of transmitting information over the Internet and no electronic storage system is completely secure.

Accordingly, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should not share passwords or other authentication information with others.

If you believe your account or personal information may have been compromised, please contact us promptly at support@lioranesthome.com.

13. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have some or all of the following rights:

  • The right to know whether we process your personal information;

  • The right to request access to your personal information;

  • The right to obtain a copy of certain personal information;

  • The right to request correction of inaccurate personal information;

  • The right to request deletion of personal information;

  • The right to request restriction of certain processing;

  • The right to object to certain processing;

  • The right to data portability;

  • The right to withdraw consent where processing is based on consent;

  • The right to opt out of certain targeted advertising;

  • The right to opt out of certain sales or sharing of personal information where those concepts apply under applicable law;

  • The right to limit certain uses or disclosures of sensitive personal information where applicable;

  • The right to appeal certain decisions relating to a privacy request where applicable;

  • The right not to receive discriminatory treatment for exercising applicable privacy rights.

These rights are not absolute and may be subject to exceptions under applicable law.

For example, we may be required to retain certain information to complete a transaction, comply with legal obligations, prevent fraud, protect security, or establish or defend legal claims.

14. EEA AND UK PRIVACY RIGHTS

If you are located in the EEA or UK, subject to applicable legal requirements and exceptions, you may have rights including:

  • Access to your personal information;

  • Rectification of inaccurate information;

  • Erasure of personal information;

  • Restriction of processing;

  • Data portability;

  • Objection to processing based on legitimate interests;

  • Withdrawal of consent where processing is based on consent;

  • Objection to direct marketing.

You may object to the processing of your personal information for direct marketing purposes at any time.

You may also have the right to lodge a complaint with the data protection authority responsible for your country or region.

We encourage you to contact us first so that we have an opportunity to address your concern.

15. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under applicable comprehensive state privacy laws.

Depending on your state and whether the relevant law applies to us, these rights may include:

  • Confirming whether we process your personal information;

  • Accessing personal information;

  • Correcting inaccurate information;

  • Deleting personal information;

  • Obtaining a portable copy of certain information;

  • Opting out of targeted advertising;

  • Opting out of the sale of personal information;

  • Opting out of certain forms of sharing;

  • Limiting certain uses or disclosures of sensitive personal information;

  • Appealing our response to a privacy request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

16. CALIFORNIA PRIVACY NOTICE

If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to our processing of your personal information, you may have specific privacy rights.

Depending on how you interact with us, categories of personal information described under California law that we may collect include:

  • Identifiers;

  • Customer records information;

  • Commercial information;

  • Internet or other electronic network activity;

  • Approximate geolocation information;

  • Payment-related information;

  • Inferences relating to customer preferences;

  • Other information you voluntarily provide.

We collect and use these categories for the business and commercial purposes described in this Privacy Policy.

We may disclose these categories to service providers, contractors, payment providers, Shopify, shipping and logistics providers, technology providers, analytics providers, marketing providers, professional advisers, and other recipients described in this Privacy Policy.

Depending on the technologies and advertising services enabled on our Site, disclosures of identifiers, device information, Internet activity, commercial information, or related information to advertising or marketing partners may constitute “sharing” or a “sale” under California law even if no money is exchanged.

Where applicable, California residents may exercise their right to opt out of such sale or sharing using the privacy or data-sharing opt-out controls available on our Site or by contacting us.

Where required by law, we also recognize qualifying Global Privacy Control signals.

We do not knowingly sell or share for cross-context behavioral advertising the personal information of individuals we know to be under 16 years of age without the authorization required by law.

We use payment or other sensitive information only for purposes reasonably necessary to provide requested products and services, process transactions, protect security, prevent fraud, comply with law, or for other purposes permitted under applicable law.

17. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To exercise an applicable privacy right, you may contact us at:

Email: support@lioranesthome.com

Please describe the nature of your request and provide enough information for us to reasonably identify the records to which your request relates.

To protect your information, we may need to verify your identity before completing certain requests.

Verification may involve confirming information reasonably associated with your account or transaction. We will only request information reasonably necessary for verification.

Where permitted by applicable law, you may authorize another person or authorized agent to make a request on your behalf. We may require evidence that the agent is authorized to act for you and may also require you to verify your identity directly with us.

We will respond within the period required by applicable law.

If we deny your request in whole or in part, we will provide an explanation where required by applicable law and, where applicable, information about how to appeal our decision.

18. MARKETING COMMUNICATIONS

If you subscribe to our email marketing, we may send you information about products, promotions, seasonal collections, offers, and other LioraNestHome news.

You may unsubscribe at any time by selecting the unsubscribe option in a marketing email or by contacting us at support@lioranesthome.com.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as:

  • Order confirmations;

  • Shipping notifications;

  • Refund or return information;

  • Security notifications;

  • Customer service responses;

  • Important policy or account notices.

We may maintain limited information necessary to record and respect your opt-out preference.

19. CHILDREN'S PRIVACY

Our Services are not directed to young children.

We do not knowingly collect personal information from children in violation of applicable law.

Where our Terms of Service require users to have reached the age of majority in their jurisdiction, individuals who have not reached that age should use the Services only with appropriate involvement or authorization from a parent or legal guardian where permitted by law.

If you are a parent or legal guardian and believe that a child has provided personal information to us contrary to applicable law, please contact us at support@lioranesthome.com.

We will take appropriate steps to investigate and, where required, delete the relevant information.

20. THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to websites, applications, payment services, social networks, or other services operated by third parties.

We do not control the privacy, security, or data practices of those third parties.

If you leave our Site or interact with a third-party service, the information you provide may be governed by that third party’s own privacy policy and terms.

We encourage you to review the privacy notices of third-party services before providing personal information to them.

21. BUSINESS TRANSFERS

If all or part of our business or assets are sold, transferred, reorganized, financed, merged, acquired, or involved in a bankruptcy or similar proceeding, personal information may be transferred as part of that transaction.

Any recipient of such information will be required to process personal information in accordance with applicable law.

22. LEGAL DISCLOSURES

We may preserve, use, or disclose personal information where we reasonably believe doing so is necessary to:

  • Comply with applicable law;

  • Respond to valid legal processes;

  • Respond to lawful requests from government authorities;

  • Investigate fraud or illegal activity;

  • Protect the safety, rights, property, or security of LioraNestHome, our customers, or others;

  • Enforce agreements and policies;

  • Establish, exercise, or defend legal claims.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices;

  • Our products or Services;

  • Technologies we use;

  • Service providers;

  • Legal or regulatory requirements;

  • Other operational requirements.

When we update this Privacy Policy, we will post the revised version on the Site and update the “Last Updated” date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

24. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, your personal information, or if you would like to exercise an applicable privacy right or submit a complaint, please contact us:

LioraNestHome
Operated by: Shenzhen Shaoduo Trading Co., Ltd.

Company Name: Shenzhen Shaoduo Trading Co., Ltd.
Registration No.: 91440300MAKDQK343A
Email: support@lioranesthome.com
Tel: 13592884883
Address: Room 604, No. 15 Chiling Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, China

For purposes of applicable data protection laws, Shenzhen Shaoduo Trading Co., Ltd. is the data controller responsible for the personal information processed by LioraNestHome, except where another party, such as Shopify or a payment provider, acts independently as a controller under applicable law.