Return & Refund Policy

Last Updated: September 22, 2026

Thank you for shopping at LioraNestHome. We want you to be satisfied with your purchase and aim to make our return and refund process as clear and straightforward as possible.

This Return & Refund Policy applies to purchases made directly through www.lioranesthome.com.

Please read this Policy carefully before making a purchase.

1. 30-Day Return Policy

Unless otherwise stated on the applicable product page or required by applicable law, eligible products may be returned within 30 calendar days from the date you receive your order.

To be eligible for a return, the item must generally:

• Be in the same condition in which you received it;

• Be unused, unwashed, uninstalled, unassembled, and unaltered, where applicable;

• Be free from damage, stains, odors, or other signs of use caused after delivery;

• Include the original packaging, labels, accessories, manuals, components, and other items supplied with the product, where reasonably possible; and

• Be accompanied by valid proof of purchase, such as your order number or order confirmation.

We may ask you to provide photographs or other information before authorizing a return.

A return request must be submitted within the applicable return period. Sending an item back without contacting us first does not automatically qualify the item for a refund.

Your rights under applicable consumer protection laws are not affected by this Policy.

2. How to Request a Return

Before returning any product, please contact our customer support team at:

Email: support@lioranesthome.com

Please include:

• Your full name;

• Your order number;

• The item(s) you wish to return;

• The reason for the return; and

• Clear photographs or videos if the item is damaged, defective, incomplete, or incorrect.

After reviewing your request, our customer support team will provide the applicable return instructions, including the return address where necessary.

Please do not return any product to the company address shown on our website unless our customer support team has specifically instructed you to do so.

Our business registration/contact address may be different from the warehouse or facility designated to receive returns.

Returns sent to an unauthorized or incorrect address may be delayed, refused, lost, or unable to be properly identified.

3. Return Authorization

A return is not considered authorized until you have received return instructions from LioraNestHome.

Any return authorization or return instructions provided by us do not automatically guarantee a refund. Returned products may be inspected after they are received to confirm that they meet the conditions of this Policy.

Please follow the return instructions carefully and, where applicable, include any requested return identification information inside or on the package.

4. Change-of-Mind Returns

If you simply change your mind, no longer want the product, ordered the wrong item, or selected the wrong size, color, style, quantity, or variation, you may request a return within the applicable 30-day return period, provided that the product meets our return eligibility requirements.

Unless otherwise required by applicable law:

• The customer is responsible for the cost of returning a change-of-mind item;

• Original shipping and delivery charges are generally non-refundable;

• Any express, priority, expedited, or optional shipping charges are generally non-refundable; and

• Any customs duties, import taxes, brokerage fees, or similar charges paid to third parties are generally not refundable by LioraNestHome.

We do not charge a separate restocking fee for eligible returns unless a specific exception is clearly disclosed before purchase and is permitted by applicable law.

5. Damaged or Defective Items

If your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible and preferably within 14 days of delivery.

Please email support@lioranesthome.com and include:

• Your order number;

• The name of the affected product;

• A description of the problem;

• Clear photographs or videos showing the damage or defect; and

• Photographs of the shipping packaging and shipping label where relevant.

You may use “DAMAGED ITEM” in the email subject line to help us identify your request quickly.

Please keep the product and its original packaging until we have reviewed your claim. Do not discard, repair, modify, or return the product unless instructed to do so.

After reviewing the information provided, we may offer an appropriate remedy, which may include a replacement, refund, or another solution depending on the circumstances and applicable law.

Where an item is confirmed to be damaged, defective, or incorrect due to an error on our part, we will not require you to bear unreasonable return shipping costs.

The 14-day notification request is intended to help us investigate delivery-related damage promptly and does not limit any mandatory statutory rights you may have under applicable consumer protection law.

6. Incorrect Items

If you receive an item that is materially different from the item you ordered, please contact us at support@lioranesthome.com as soon as possible.

Please provide:

• Your order number;

• Photographs of the item received;

• Photographs of the product label or packaging where applicable; and

• A brief description of the discrepancy.

Once we confirm that the incorrect item was sent, we will provide appropriate instructions and arrange a replacement, refund, or other remedy as appropriate.

Please do not return an incorrect item before receiving instructions from us.

7. Missing Items

Some orders may be shipped in more than one parcel or from different fulfillment locations and may therefore arrive at different times.

If part of your order appears to be missing, please first check:

• Whether you received multiple tracking numbers;

• Whether another parcel is still in transit; and

• Whether the package contents match the items listed for that shipment.

If all expected packages have been delivered and an item is still missing, please contact:

support@lioranesthome.com

Please include your order number and the name of the missing item. You may use “MISSING ITEM” as the email subject line.

We will investigate the shipment and provide an appropriate solution based on the circumstances.

8. Items That Cannot Be Returned

Unless otherwise required by applicable law, we generally cannot accept returns for:

• Personalized, customized, made-to-order, or specially modified products;

• Products specifically identified as “Final Sale” or “Non-Returnable” before purchase, where such restrictions are legally permitted;

• Gift cards or similar stored-value products;

• Products that have been materially used, altered, installed, washed, assembled, damaged, or modified after delivery;

• Products damaged due to misuse, improper handling, accident, neglect, or failure to follow product instructions;

• Products missing substantial components, accessories, or parts due to the customer;

• Products that cannot reasonably be resold for health, hygiene, or safety reasons after being unsealed, where applicable; and

• Any other product that is legally exempt from a right of return or withdrawal.

A product will not automatically be considered non-returnable merely because it was purchased at a discounted or promotional price unless it was clearly identified as final sale or subject to special return conditions before purchase, where permitted by law.

9. Sale and Promotional Items

Products purchased during sales, promotional campaigns, holiday promotions, discount events, or with promotional codes are generally subject to this Return & Refund Policy unless different conditions were clearly disclosed as part of the applicable promotion before you placed your order.

Certain limited-time promotions may have specific return conditions.

Any promotional return restriction will apply only to the extent permitted by applicable law.

10. Exchanges

We do not guarantee direct exchanges because product availability may change, particularly for seasonal or limited-stock products.

If you would like a different size, color, style, variation, or product, please contact support@lioranesthome.com.

Depending on availability and the circumstances, we may:

• Arrange an exchange;

• Ask you to return the original product and place a new order; or

• Offer another appropriate solution.

Any price difference between products may need to be paid or refunded as applicable.

11. Return Shipping Costs

For standard change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated by us or required by applicable law.

For verified damaged, defective, or incorrect products caused by our error, we may provide a prepaid return label, reimburse reasonable return shipping costs, arrange another return method, or provide another appropriate remedy.

Please do not purchase unusually expensive return shipping services without our prior approval if you expect us to reimburse the shipping cost.

When you are responsible for arranging return shipment, we strongly recommend using a tracked shipping method and keeping your shipping receipt and tracking information until the return has been completed.

Unless otherwise required by law, we cannot guarantee reimbursement for a return package that is lost before it reaches the authorized return location when the shipping method was selected and arranged by the customer.

12. Unauthorized Returns

Please do not return products without first contacting us.

Packages returned:

• Without authorization;

• To an incorrect address;

• To our business registration address without instructions;

• Without sufficient identifying information; or

• Using a return method that does not follow the instructions provided by our support team

may experience significant processing delays and may be rejected where permitted by applicable law.

We will make reasonable efforts to identify an unauthorized return, but we cannot guarantee that an incorrectly addressed or unidentified package can be located or processed.

13. Return Inspection

Once an authorized return reaches the designated return facility, the product may be inspected.

We may verify:

• The condition of the product;

• Whether the correct product was returned;

• Whether all required components and accessories are included;

• Whether there are signs of use, installation, modification, or damage; and

• Whether the return otherwise satisfies this Policy.

If a returned product shows handling or use beyond what is reasonably necessary to inspect the item, we may, where permitted by applicable law, reduce the refund to reflect any loss in value.

If the product is materially damaged or altered by the customer and is no longer eligible for return, the refund may be refused to the extent permitted by law.

Nothing in this section limits any mandatory consumer rights.

14. Refunds

If your refund is approved, it will generally be issued to the original payment method used for the purchase.

We aim to process approved refunds within approximately 5 business days after approval. Processing times may occasionally be longer during weekends, public holidays, major promotional periods, or unusually high request volumes.

Once a refund has been submitted by us, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

Depending on your financial institution, this may take approximately 5–10 business days, although actual processing times are controlled by your payment provider and may vary.

If more than 10 business days have passed since we confirmed that a refund was issued and you still have not received it, please contact your bank or payment provider first and then email us at support@lioranesthome.com if further assistance is required.

15. Original Shipping Charges

Except where required by applicable law, original shipping charges are generally non-refundable for change-of-mind returns.

If an entire order is refunded because of an error attributable to us, or where applicable consumer law requires the original standard delivery charge to be refunded, we will provide the applicable refund accordingly.

Optional charges for expedited, express, priority, insured-upgrade, or premium delivery methods may not be refundable beyond the cost of standard delivery where permitted by law.

16. Partial Refunds and Deductions

Where permitted by law, a refund may be reduced if:

• The product has been used beyond what is reasonably necessary to inspect it;

• The product has been damaged after delivery;

• Significant parts, accessories, packaging, or components are missing;

• The product has been improperly installed, handled, cleaned, or modified; or

• The item's value has otherwise been reduced through handling attributable to the customer.

Any deduction will be assessed reasonably based on the circumstances and applicable law.

17. Order Cancellations

If you wish to cancel or modify an order, please contact support@lioranesthome.com as soon as possible.

We recommend submitting cancellation or modification requests within 24 hours after placing your order.

We will make reasonable efforts to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered processing, fulfillment, or shipping.

If an order has already been shipped, it generally cannot be cancelled through our fulfillment system. You may instead request a return after receiving the order, subject to this Policy and any applicable statutory cancellation rights.

18. Refused, Unclaimed, or Undeliverable Packages

Please ensure that the shipping address and contact information provided at checkout are complete and accurate.

If a package is returned to us because:

• The customer provided an incorrect or incomplete address;

• Delivery was repeatedly unsuccessful;

• The package was not collected from the carrier;

• The customer refused delivery without an applicable legal or contractual reason; or

• Local customs requirements were not completed by the recipient,

we will review the circumstances after the package is returned.

Where permitted by applicable law, actual shipping, return transportation, customs, or carrier charges incurred as a result may be deducted from any refund.

This provision does not apply where delivery failure was caused by our error or where applicable law provides otherwise.

19. Packages Marked as Delivered but Not Received

If tracking information shows that your order was delivered but you cannot locate it, please first:

• Check around the delivery location, entrance, mailbox, reception area, or other safe locations;

• Ask household members, neighbors, building management, or reception staff whether they accepted the parcel;

• Review the carrier's tracking information and delivery notes; and

• Contact the local carrier where appropriate.

If the package still cannot be located, contact support@lioranesthome.com with your order number and tracking information.

We will review the available shipping information and assist you with the next appropriate steps.

20. Product Appearance and Minor Variations

We make reasonable efforts to ensure that product photographs, colors, descriptions, dimensions, and other information are accurate.

However, certain home décor, printed, textured, handcrafted, decorative, or seasonal products may have minor differences in color, texture, pattern placement, finish, or appearance.

Colors may also appear differently depending on lighting, photography, and screen settings.

Minor variations that do not materially affect the product's identity, function, or overall conformity with its description may not necessarily constitute a defect.

This does not limit your rights where a product is materially different from its description or does not meet standards required by applicable law.

21. European Union, EEA, and United Kingdom Consumers

Where applicable consumer law gives you a statutory right to withdraw from or cancel a distance purchase, those statutory rights apply independently of this Policy.

For consumers who are legally entitled to a 14-day withdrawal or cancellation period, you may generally notify us of your decision to withdraw within 14 days after receiving the relevant goods, without providing a reason.

Where required by applicable law:

• You must communicate your decision to withdraw within the statutory period;

• Goods must generally be returned within the legally applicable period after notifying us;

• We will refund eligible payments, including the basic standard delivery cost where required by law;

• Additional delivery costs resulting from your choice of a more expensive delivery method may not be refundable;

• You may be responsible for the direct cost of returning the goods unless applicable law or our instructions provide otherwise;

• We may be entitled to withhold reimbursement until the goods are returned or you provide acceptable evidence that they have been sent back; and

• You may be responsible for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.

Statutory exceptions may apply to certain goods, including personalized products and other categories excluded from withdrawal rights by applicable law.

If there is any conflict between this Policy and mandatory consumer protection law applicable to you, the mandatory legal requirements will prevail.

22. Other Statutory Consumer Rights

This Return & Refund Policy is intended to provide contractual return rights in addition to, and not as a replacement for, any non-waivable rights that you may have under applicable consumer protection law.

Nothing in this Policy is intended to exclude, restrict, or waive rights that cannot legally be excluded, restricted, or waived.

Depending on your country or region, you may have additional rights concerning defective, misdescribed, unsafe, or non-conforming goods.

23. Purchases Made Through Third Parties

This Policy applies only to products purchased directly from LioraNestHome through www.lioranesthome.com.

If you purchased a LioraNestHome product through another retailer, marketplace, reseller, or third-party platform, please contact that seller directly and follow the applicable return and refund policy for that purchase.

24. Payment Disputes and Chargebacks

If you experience a problem with an order, we encourage you to contact us first at support@lioranesthome.com so that we have an opportunity to review and resolve the issue.

Nothing in this Policy prevents you from exercising any rights you may have through your bank, card issuer, payment provider, or applicable law.

25. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our operations, products, legal requirements, or customer service procedures.

The updated version will be posted on this page with a revised “Last Updated” date.

For an order already placed, any mandatory rights applicable at the time of purchase will remain unaffected.

26. Contact Us

If you have questions about a return, refund, damaged product, missing item, or this Policy, please contact us:

LioraNestHome

Company Name: Shenzhen Shaoduo Trading Co., Ltd.
Registration No: 91440300MAKDQK343A
Email: support@lioranesthome.com
Tel: 13592884883
Business Address: Room 604, No. 15 Chiling Road, Gaofeng Community, Dalang Subdistrict, Longhua District, Shenzhen, China

Important: The business address above is our company contact address and is not automatically our product return address. Please contact support@lioranesthome.com and obtain return instructions before sending any product.

Thank you for shopping with LioraNestHome.